Your KMS has a taxonomy. Your enterprise does not.
Why the semantic layer I spent years dismissing turns out to be the thing missing everywhere else.
All Posts
16 articles
A Technical MVP Isn't a Product. It's a Bet That One Exists.
What happens when AI lets you build faster than you can decide what you're building.
How One Blue Became Four Blues (and What That Costs You)
Why keeping your product consistent matters more now that decisions happen faster with AI.
You don't have a knowledge base. You have a filing cabinet.
You pointed your AI at SharePoint and now it's confidently wrong. Why? Because you don't have a knowledge base. You have a filing cabinet. And until you understand the difference between a document repository and a KMS, your AI project is retrieving the wrong things, faster, at scale, with confidence.
The knowledge base is auditable. The AI isn't.
Data Permissions vs Knowledge Governance
The risk isn't that enterprise AI search tools don't work. It's that they work exactly as designed, for knowledge workers, not contact centres. When you use discovery infrastructure to do governance work, the permissions get respected. The governance does not.
The Tool Won't Change You. The Moment Will
Why AI adoption has nothing to do with access, and everything to do with the one experience that changes everything.
AI Isn't Taking Your Job. Someone Using AI Is.
What my grandfather's pickaxe, COVID restaurant pivots, and a teenager's dismissal taught me about every technological shift, and why this one has a shorter timeline.
The AI Performance Triangle: Why Every Company's Results Look Different
Understanding the Quality-Speed-Cost trade-offs that make AI "success" impossible to standardise.
The $15 Billion Rebrand: Why Our Revolutionary AI is 25 Years Old
Pilot Purgatory: Why Smart Companies Get Stuck Validating AI
Why both vendors and buyers underestimate complexity, and how to navigate out.
From Ready to Running: Your 6-Week AI Pilot Playbook
Six weeks from assessment to working AI pilot. Not perfect. Working.
The AI Paradox in Knowledge Management: When Innovation Meets Fear
Organisations are excited about AI knowledge delivery. And terrified to actually use it. The paradox isn't a technology problem; it's a change management problem.
The Unsexy Truth About AI and Knowledge Management
Why the invisible infrastructure nobody wants to build is still the foundation of success.
When Requirements Aren’t Enough: Why Product Delivery Fails Without Shared Understanding
What my empty dashboard taught me about shared understanding.